Privacy Policy — Bear Brothers Furniture

1. About Us

Bear Brothers Furniture
(business name of Bear Bro Carpentry LTD)
Based in Epping, North London
Email: [email protected]
Phone: +44 7404 041021

We design, build, and install bespoke, made-to-measure furniture across North London, East London, Essex, Cambridge, and surrounding areas.

2. Information We Collect

We may collect the following personal information when you contact us, request a quote, or use our website:

a) Personal Identification Information

Full name

Phone number

Email address

Home address

Service location

b) Project Information

Measurements

Room details

Photos/videos you choose to send

Design preferences

c) Technical Data (Website Usage)

Automatically collected through cookies and analytics tools:

IP address

Device type

Browser information

Pages visited

Time spent on the site

Interaction behaviour

d) Communications

Emails, messages, or forms submitted

Call logs or notes related to quotes or installation

3. How We Use Your Information

We use your data to provide a better, faster, and more personalised experience.
This includes:

✔ Providing free quotes

✔ Responding to enquiries

✔ Booking consultations & site visits

✔ Creating accurate designs & furniture plans

✔ Delivering and installing your furniture

✔ Sending updates about your project timeline

✔ Improving our website & services

✔ Maintaining internal records

✔ Marketing (only with your consent)

We do not sell your personal information to anyone.

4. Legal Basis for Processing Your Data

We process your data under the following legal bases:

Contractual necessity: Needed to provide quotes, take orders, or complete installations.

Legitimate interest: To improve services and website performance.

Consent: For marketing and communications.

Legal obligation: When necessary to comply with UK law.

5. How We Store & Protect Your Data

We take data security seriously.
Your information is stored securely using:

Encrypted devices

Password-protected systems

Secure email and cloud storage

Restricted internal access

We retain information only for as long as necessary (typically 3–6 years for project records).

6. Sharing Your Information

We may share your data with trusted third parties only when required, such as:

Delivery partners

Payment processors

Material suppliers

Subcontractors assisting with installation

IT or website providers (for analytics)

These partners must follow strict confidentiality rules.

We never sell your data to advertisers, marketing firms, or third-party resellers.

7. Cookies & Website Tracking

Our website uses cookies to improve performance and user experience.

Cookies help us understand:

How visitors use the site

Which pages perform best

How to optimise our website

You can disable cookies in your browser at any time.

8. Your Rights Under UK GDPR

You have the right to:

✔ Access your personal data

✔ Request correction of inaccurate data

✔ Request deletion (“right to be forgotten”)

✔ Object to processing

✔ Restrict how we use your data

✔ Request a copy of your data

✔ Withdraw marketing consent at any time

To exercise these rights, email us at [email protected].

9. Marketing & Communications

We may send you updates about:

New services

Promotions

Project examples

Company updates

You will only receive marketing if you have given explicit consent.
You can opt out at any time by emailing us or clicking "unsubscribe" in emails.

10. External Links

Our website may contain links to third-party sites (e.g., Instagram, Facebook).
We are not responsible for the privacy practices or content on those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Laws

Services

Business processes

Website features

Updates will be posted on this page, and the “Last Updated” date will be modified.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights:

Email: [email protected]
Phone: +44 7404 041021
Based in Epping, North London
Serving: North London, East London, Essex, Brentwood, Chelmsford, Cambridge, Hackney & surrounding areas.